What are the most common questions asked to IT support?

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What are the most common questions asked to IT support?

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I’ve called my IT support in Kent to ask all sorts of questions. I imagine it mainly depends on the business and type of IT systems you’re using. However, from experience, I’d say that these are some of the most common questions:

– How do I fix my printer?

Printers are notoriously susceptible to IT problems. There are so many things that can go wrong: paper jams, ink shortages, hardware failures, blurred text… the list goes on and on. Mine breaks down at least once a week, so I imagine most people working in IT support companies like https://www.cr-it.co.uk/ get queries about this a lot!

– How do I get rid of a virus?

Viruses happen sometimes. Even with the most robust anti-virus protection in place, when you have a big office and a lot of employees, it’s always possible that someone will accidentally download a virus. When this happens, I immediately call IT as I wouldn’t want to try and fail to get rid of it without assistance.

– How do I fix this problem with my email?

Most businesses use email a lot for internal and external communications. Every once in a while, problems pop up. Emails not sending correctly, full inboxes, attachments not working… you get the picture! I imagine IT get calls about this kind of problem a lot.

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